Authorized chatbots collect info from customers, course of that information, discover relevant authorized info and provides the consumer recommendation or refer them to a professional lawyer if mandatory.
Listed below are the final steps of how authorized chatbots operate:
Info gathering
The chatbot gathers information from the consumer through queries or prompts, which can embody the character of the authorized difficulty, the placement and every other related info.
When a consumer first accesses the chatbot, a message asking in regards to the nature of their authorized drawback is exhibited to them. Suppose the consumer responded that they’ve a site visitors ticket and want to contest it. To accumulate the relevant info, the chatbot asks for extra particulars, together with the placement, time and nature of the infraction.
Processing the information
The chatbot examines the information it gathers, utilizing machine learning techniques to know the consumer’s authorized issues and ship related info.
Discovering an relevant response
The chatbot searches its database or information base for relevant authorized info and sources akin to legal guidelines, laws and circumstances.
Giving path
Based mostly on the information gathered and examined, the chatbot provides the consumer path or authorized recommendation. This might entail recommending a plan of motion, providing authorized paperwork, or pointing the consumer towards appropriate supplies or providers.
Within the case of a site visitors ticket, the chatbot’s response might embody steps to dispute the ticket or present info on site visitors legal guidelines. The chatbot can also supply to generate the required authorized paperwork or present a hyperlink to a related useful resource.
Referring to a lawyer
If the consumer’s authorized drawback is difficult or exterior the chatbot’s scope of experience, it could refer them to a professional lawyer for extra assist.